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Latest News Call centre delays 'top irritant'
Wednesday, September 24, 2008
Its official; call centres are our ‘top irritant’ according to a poll for BBC Two programme Losing It which was broadcast on the 23 September. It found 26% said call centre delays were the most infuriating situation. Three-quarters of the people surveyed mentioned being kept on hold as a source of annoyance. More...
Netcall’s QueueBuster is now Compliant with Avaya’s Latest Version of the Communication Manager
Tuesday, August 05, 2008
Cambridge, UK — Netcall’s latest version of its flagship product QueueBuster is now compliant with the Communication Manager Release v5.0 from Avaya, a leading global provider of business communications applications, systems and services. More...
QueueBuster receives Cisco’s Technology Development Program Certification
Thursday, July 03, 2008
Netcall the leading provider of automated call back solutions has today announced that its latest version of QueueBuster has received the Cisco Technology Development Program accreditation. QueueBuster gives customers an alternative to queuing. They simply leave their details and hang up. QueueBuster does the rest, patiently holding for an available agent and only then automatically calling the customer back. More...
QueueBuster Helps Virgin Holiday maximise sales
Tuesday, July 01, 2008
Netcall have announced that its flagship product QueueBuster has been implemented by Virgin Holiday in their Crawley call centre and now helps thousands of holiday makers on their way to an unforgettable experience. More...
Dialogic® technology continues to form an integral part of Netcall’s solutions
Thursday, June 26, 2008
Netcall plc (AIM:NET), a leading provider of callback, auto-messaging and contact solutions, today announces that the technology of Dialogic Corporation (“Dialogic”) a global provider of telecommunications media and signaling products, will continue to play a key part in Netcall’s product deployment More...
QueueBuster helps enhance the customer experience for Bournemouth and West Hampshire Water
Thursday, June 12, 2008
Netcall has announced today that QueueBuster has helped Bournemouth and West Hampshire Water enhance their customer experience whilst meeting regulatory requirements. More...
Cable&Wireless QueueBuster comes up roses for Interflora contact centre at Christmas
Thursday, March 13, 2008
Interflora, the world’s largest and most popular flower delivery network, has signed up with Cable&Wireless, to use Netcall’s Queue buster callback application, available as a network-hosted service from the communications company. More...
Netcall’s Solution received another “Avaya Compliant” award
Friday, March 07, 2008
QueueBuster v.2.5 application is compatible with key Avaya Communication manager release 4.0.1 solutions More...
COGENTIUM ANNOUNCES STRATEGIC PARTNERSHIP WITH NETCALL
Monday, February 04, 2008
Cogentium Corporation Ltd, leading provider of business intelligence software and solutions, has announced a strategic partnership with Netcall, the leading specialist of call-back, auto-messaging and contact solutions. The partnership will enable Netcall to use Cogentium’s proprietary software to present to clients the potential savings forecasted by implementing QueueBuster. More...
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