Case Studies & Testimonials

We have many customers worldwide who view our products and services as a crucial element to ensuring their customers and employees experience the efficient service that Netcall has become so well regarded for providing.

Please click on the 'view case study' link next a customer to view that customer's case study in PDF format.

Interflora expand the use of QueueBuster after receiving “Fantastic Service”
Interflora -  view case study (PDF)

Netcall praises Dialogic's use of open standards in its products.
Dialogic - view case study (PDF)

Bournemouth & West Hampshire Water use QueueBuster to enhance customer experience. Callback Solution Helps Water Company Meet Regulatory Requirements.
Bournemouth & West Hampshire Water - view case study (PDF)

Queuebuster improves customers' call centre experience system helps reduce phone queue time.
STA - view case study (PDF)

BT QueueBuster enables London Borough of Lewisham to increase peak call handling capacity – improving productivity and enhancing customer satisfaction.
Lewisham Council - view case study (PDF) 

Since implementing BT’s revolutionary QueueBuster solution at two UK contact centres, Prudential has improved customer service and enhanced agent productivity.
Prudential - view case study (PDF)

By giving online customers the option to request a phone call from a skilled consultant, Netcall’s CallMeBack application is helping Halifax increase customer choice, improve service provision and drive online customers to its sales phone lines, thereby encouraging a higher percentage of site visitors to make a purchase
Halifax - view case study (PDF)

MORE TH>N handles increased call volume with Avaya communication manager and Netcall QueueBuster.
Avaya - view case study (PDF)

Apex Hotels delivers 5 star customer service with Netcall’s CallMeBack and hosted QueueBuster service. Callback solutions enhance customer choice to provide a quality experience for online and telephone customers.
Apex Hotels - view case study (PDF)

QueueBuster allows us to spread the volume of inbound calls more evenly across our phone system, thereby reducing the pressure on our existing infrastructure and improving operational performance.  This is an important benefit allowing us to focus our resources more effectively to deliver a consistently high quality customer experience.
Nildram - view case study (PDF)

There is no doubt that QueueBuster has given our sales team the opportunity to talk to customers who might have gone elsewhere, helping us to build market share, particularly for our mortgage products.  QueueBuster has also made a helpful contribution to our key objective of building longer and better relationships with our customers.
Britannia - view case study (PDF)

We have been absolutely delighted with Netcall. The product is brilliant and 'does exactly what it says on the tin'. Our customers are happier, our agents are more content and overall, in 2005 we managed to improve our service level rate by a minimum of 10 per cent and reduce our caller abandonment rate by a minimum of 20 per cent, both without any extra staff! What more can I say - Netcall really is spot on!
MORE TH>N - view case study (PDF)

QueueBuster is paying for itself. It is giving us more opportunity to up-sell and cross-sell.
Skipton Building Society - view case study (PDF)