Career Opportunities
Want to join a leader? At Netcall we are dedicated to helping companies improve their communications with their customers. Our innovative solutions measurably increase an organisation’s productivity and sales while improving their customer and employee satisfaction. We are always looking for enthusiastic, talented and committed people who are able to outperform customer expectations, be catalysts for innovation and drive technological advancement. Current Vacancies Job Title: Internal Sales Representative Based: St Ives, Cambridgeshire
Reports to: Sales and Marketing Director Job Description
The specific duties of the Internal Sales Representative will include:
• Generation and development of qualified leads for the field sales team
• Primarily handling outbound telemarketing, coordinating with email and mailing efforts across all sales channels with some inbound call handling in response to online enquiries and other marketing activities
• Work with prospect database to develop prospective leads into qualified opportunities, coordinating with sales activities
• Work with marketing to assist in event follow-up campaigns
• Develop and maintain the required knowledge of Netcall’s solutions and services to identify customer needs and maximize the opportunity.
• Accurate data entry of new information (company, contacts, job titles) into the Company’s CRM system.
• Continuous validation and updating of all CRM data for new leads, including current contacts and associated details and next actions, within the CRM database.
• Undertake research as required to identify new organisations and markets for the team to target. Essential Skills & Experience
• Minimum of two years experience of operating in a telephone based role, ideally within in a telemarketing or sales environment
• Excellent telephone skills combined with a proven track record of building customer relationships over the phone by using a friendly and tenacious approach
• Strong levels of PC literacy with in-depth application experience, specifically:
o Microsoft Outlook experience for general customer and company communication
o Experience of working with a CRM application
o Experience of working with marketing / sales / lead generation databases
o Microsoft Excel experience with a good grasp of some basic functions
o Internet searching experience to gather relevant data and information
• Proven capability to work with high volumes of data within tight timescales whilst maintaining accuracy
• Strong attention to detail with a methodical approach to work
• Proactive approach to work with proven ability to work independently when required as well as working part of a team Desirable Skills & Experience
• Experience of running queries and running reports from databases
• Genuine interest in the sales process
• An high level awareness and understanding of Data Protection issues
• Previous experience of working within a software company Salary & Benefits
• The overall package will be commensurate to skills & experience. The OTE is based on basic salary plus commission. ......................................................................................................................... Job Title: Business Development Manager Based: UK
Reports to: Sales and Marketing Director
Job Description
The specific responsibilities of this position include:
• Create, develop and close new business opportunities from a mix of different sources (including an allocated selection of blue-chip customers, pre-qualified leads from telemarketing, networking through own existing personal & business contacts, and the creation & identification of new business opportunities from scratch)
• Be involved in the full range of associated new business sales activities, such as developing Close Plans and Account Plans.
• Leverage marketing activities & events as well as the information & leads generated via telemarketing, events and web enquiries to their maximum advantage
• Quickly gain and continuously enhance the product and solution knowledge of Netcall’s business proposition including its infrastructure and integration capabilities, to then allow full discussion, presentation & demonstration of solutions to meet critical business issues identified.
• Discuss, articulate and present the Netcall business benefits against business requirements.
Essential Skills & Experience
• Been involved in a similar role with a software solutions company preferable with experience in selling into the contact centre marketplace
• A proven track record demonstrated by consistently achieving or exceeding sales targets
• An absolute minimum of 6 years in sales with at least 3 years in a large account solution sales role
• Detailed understanding of a software solution sales process and experienced user of a fully functional CRM system
• Technically adept and able to quickly assimilate complex technical solutions
• Multi-level selling skills, ranging from ‘C’-level to Project Leaders level
• Strong networking skills with existing mix of contacts within large enterprises
• A strong team player across the related internal business functions
• Proactive, committed, hard-working and driven individual
• Exemplary presentation skills with previous experience of demonstrating software solutions
• Stable career history
• Satisfactory medical report
• Full driving licence required
• Willingness to undertake international travel as and when required to fulfil the responsibilities of the position, and on occasion, be involved in travel associated with global sales opportunities.
Desirable Skills & Experience
• experience selling solutions into contact centres
• Participated in formal sales training programmes, such as TAS, SPIN or Miller-Heiman
Salary & Benefits
The overall package will be commensurate to skills & experience.
If this is you, please email your CV to careers@netcall.com
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